Ordering & Delivery.
Custom signs made simple.
You don't need print-ready artwork or design experience. Choose what you need, tell us about your business, and we'll handle the design, proofing and production.
From Order To Your Door.
Choose Your Product
Pick your product, size, quantity and any options, then place your order online.
Send Us Your Details
After ordering, we'll send you a link to our simple form. Upload your logo, artwork or details and tell us what you need.
We Design It. Free.
Our designers create your artwork and send you a digital proof to check before anything is produced.
You Approve It
Check everything, request any changes and let us know when you're happy. Unlimited revisions are included.
We Make It
Once approved, your order is printed, finished and quality checked by our team.
Delivered & Ready To Work
We carefully package and deliver your order straight to your door, ready to install.
When Will I Get My Order?
Your order has 3 stages:
Design
Usually within 48 working hours for your first proof.
Production
Varies by product — typically 7-10 working days.
Delivery
Usually 1-2 working days after dispatch.
Artwork & Design
Do I need print-ready artwork?
No — most customers don't. Just send us your logo or a rough idea and we'll design it properly for you.
What if I only have a logo?
That's all we usually need. Our designers build the rest of the layout around it.
What if I don't have a logo?
No problem — tell us your business name and what you'd like it to look like, and we'll create something for you.
What file types can I upload?
Most common formats work fine — JPG, PNG, PDF, AI or EPS. Not sure what you've got? Just send it and we'll let you know.
What if my logo is low resolution?
Send it anyway — we'll usually be able to recreate or clean it up. We'll flag it if it's likely to be a problem.
Can you match my branding?
Yes — send us your existing colours, fonts or branding guidelines and we'll design around them.
Can I send an example?
Definitely — if you've seen a style or layout you like, send it over and we'll use it as a reference.
Is design included in the price?
Yes — free design and proofing is included as standard on every custom order.
Proofs & Revisions
Will I see my design before it's made?
Yes — every order gets a digital proof to check before anything is printed.
How do I approve my artwork?
We'll send your proof by email — just reply to confirm you're happy, or let us know what to change.
Can I request changes?
Yes — request as many changes as you need before approving. We won't print until you're happy.
How many revisions are included?
Unlimited — there's no limit on revisions before you approve your proof.
Can I change details after approval?
No — once you've approved your proof, production begins and changes are no longer possible. Take a careful look before approving.
What should I check before approving?
Spelling, phone numbers, website details and sizing — these are the easiest things to miss, so it's worth a careful check.
Production
When does production start?
As soon as you approve your proof — not from when you first placed your order.
How long does production take?
7-10 working days from proof approval for most products.
Can I make changes once production starts?
No — once production has started, changes aren't possible.
Do you quality check orders?
Yes — every order is checked before it's packaged and dispatched.
What materials do you use?
Professional-grade materials suited to each product — outdoor durable where needed. Check the individual product page for specifics.
Delivery
How much is delivery?
£7.95 via DPD Express, free on orders over £99.
How long does delivery take?
1-2 days after dispatch.
Do you deliver throughout the UK?
Yes — England, Wales and Scotland.
Do you deliver to NI / Highlands / Islands?
We're not currently able to deliver to Northern Ireland. For the Scottish Highlands, get in touch before ordering and we'll confirm.
Will I receive tracking?
Yes — fully tracked via email, including a 1-hour delivery slot on the day.
Which courier do you use?
DPD.
Can I collect my order?
Collection isn't available — all orders are delivered.
What happens if I'm not in?
DPD will make up to 3 delivery attempts, or can leave your parcel with a neighbour, at a parcel shop, or in a safe place.
Can you deliver to my customer?
Yes — just add their address as the delivery address at checkout.
Installation
Are your products easy to install?
Yes — most are designed for straightforward DIY installation, no professional needed.
Do you provide fitting instructions?
Yes — clear instructions are included, and product-specific fitting guides are available.
What tools will I need?
This varies by product — check the individual product page for what's needed.
Can you install it for me?
Not currently — all our products are designed for straightforward DIY installation.
What happens if I damage it during installation?
Get in touch and we'll advise — accidental damage during fitting isn't usually covered by the reprint guarantee, but talk to us and we'll see what we can do.
Changes, Cancellations & Returns
Can I change my order after placing it?
Usually yes, before your proof is approved — just get in touch as soon as possible.
Can I cancel my order?
Yes — within 60 minutes of placing your order. Get in touch as soon as possible if you need to cancel.
Can personalised products be returned?
Custom, personalised products are exempt from returns, unless the mistake is ours — in which case we'll put it right.
What happens if SignChimp makes a mistake?
We'll fix it — free reprint, no argument, if the error is ours.
After approval / production started → changes may no longer be possible.
Problems With Your Order?
My order arrived damaged.
Take a couple of photos and get in touch with your order number — we'll sort a free reprint or replacement.
Something is missing.
Let us know what's missing and your order number, and we'll get it sorted quickly.
The product doesn't match my approved proof.
Send us photos comparing the two and we'll investigate — if it's our error, we'll reprint it free.
My parcel hasn't arrived.
Check your tracking link first — if it's overdue, get in touch and we'll chase it up with the courier.
I ordered the wrong size / details.
Get in touch as soon as you notice — if production hasn't started, we may be able to fix it.
Still Got A Question? We're Humans. Just Ask.
Not sure what product you need, whether your artwork is good enough, or how something works? Tell us what you're trying to do and we'll help.